Services

​Support for our products after delivery: After the successful introduction of our solutions, we are available with
comprehensive support that is flexibly tailored to your needs tailored to your needs. Our clearly defined Service Level agreements (SLAs) guarantee fast and reliable support.
All our customers receive a 2-year warranty on most of our products from the date of delivery. Due to the battery technologies, the warranty period for most batteries is 1 year from delivery. 

However, longer warranty periods are possible. All products are covered by a “bring-in” guarantee. You send us defective devices, we repair them and then return them to you. If you have any questions, we are available by phone or e-mail during our office hours and will process your request as quickly as possible.support is divided into three levels: 

​In addition, we offer on-site support to assist our customers directly in their working environment. Our
experts come to your facility to carry out installations, provide training provide training or solve technical challenges that
technical challenges that require a personal presence. This on-site service ensures that your systems function optimally
and that your team is optimally prepared. Our aim is to provide this comprehensive seamless use of our products through these comprehensive support services increase the efficiency of your processes and maintain long-term partnerships.

​Warranty extension

​In addition to the standard warranty, you can also purchase a warranty extension of up to 4 years (project-based also 5 years) for all products. The basic support is then extended by this period.